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A beginner's guide to on-site and remote IT support

Posted on 12th April 2016

There are two ways to deliver IT support: on-site and remotely. On-site support is the more traditional method, and (as the name suggests) involves IT experts attending your business in person to offer direct assistance. In contrast, remote support involves allowing IT experts to access your computer or network remotely in order to fix problems and render assistance. Here at Tekkers IT Solutions, we offer both types of support. But which is right for your business?

Some business-owners prefer on-site IT support purely because it feels more personal and friendly. However, it also has practical advantages. The main benefit of this type of support is that it allows our staff to spot and address hardware problems or help you install and manage hardware-based solutions. Simply put, if you’re having trouble with equipment rather than software, on-site IT support is best way forward for you. However, the downside of this form of support is that it can be slightly more expensive than remote support, as it is more time-consuming and requires our staff to travel to your business in-person.

In contrast, remote support is highly cost-effective due to being less time- and resource-intensive than its on-site counterpart. While it cannot be used to address hardware issues effectively, it is perfectly adequate for dealing with software-related support issues. It can be used to install and manage software and to identify problems with software and networks. Remote support is often the right solution if you don’t believe that your problems originate with your hardware.

Of course, it is highly unlikely that your business will need only one type of support throughout its lifetime. If IT plays a major role in your business model, you will probably need to take advantage of both types of support. However, you can use the information in this blog post to judge each situation that arises on its own merits and decide what the best course of action is. Think carefully about what form of IT support you need and then contact us to see how we can help. We offer IT support in Hampshire and West Sussex.