Here at Tekkers IT, we offer IT training alongside our more direct small business IT support services. But is IT training appropriate for your business? While there are certain obvious advantages to IT training, you should still think carefully about whether it is the right choice for your company. You should consider the type of business you run, how much time your employees can spare for training and how much IT support your business generally requires. To help you decide if your staff need IT training, we will consider each of these issues in turn.
Firstly, let’s think about the nature of your business. If your business is highly computerised or delivers many of its services or products through the internet, it is important for your employees to be highly computer-literate. IT training courses can help plug the gaps in their knowledge and therefore ensure that the technical side of your business runs smoothly. Employees who have undergone appropriate IT training will be able to carry out their roles more efficiently and may also be able to address problems as they arise, thus preventing your business from grinding to a halt in the event of an IT failure. However, if your business offers more traditional products and services and doesn’t rely heavily on computer systems, IT training may not be necessary. Of course, almost all businesses utilise IT to some extent, but if you only use computers for basic tasks, you can probably depend on external IT support to meet your needs without training your own staff.
Secondly, it’s important to consider how much of your employees’ time training will take up. If your staff are already very busy, it may be wiser to rely on IT support. After all, training can be time consuming. Furthermore, your staff may not have the time to take on IT-related responsibilities in addition to their current duties. However, if your staff can undergo training with minimal disruption to their workload, it makes sense to empower them to utilise your business’s IT system more effectively and to deal with IT problems themselves.
Finally, you should be honest with yourself about how much IT support your business generally requires. If your business regularly requires hardware repairs or software support, it may be wise to train your staff so that they can avoid these situations or deal with them efficiently when they emerge. However, if your business only needs IT support occasionally, it may not be worth investing in IT training for your employees.
Whether you choose to give your employees comprehensive IT training or simply rely on external IT support, feel free to contact us to find out more.